Salon Policies
By booking with Somerset Nails & Spa you acknowledge and agree to the policies below. They are enforced without exception.
Code of conduct Punctuality Cancellations and no-shows Repeat offenses Deposits Refunds and service corrections Guest satisfaction guarantee Age and guest restrictions Dress code Pregnancy advisory Outside products and tools Personal items Mobile phones Gratuity
Code of conduct
- We maintain a professional, safe, and respectful environment for clients and staff.
- Harassment, abuse, threats, intimidation, or disrespect will not be tolerated.
- We reserve the right to refuse or end service immediately and request that you leave.
Punctuality
- Please arrive on time. Late arrivals may result in a shortened service or cancellation to protect scheduled appointments.
Cancellations and no-shows
- Cancel at least 12 hours before your appointment to avoid a charge.
- Cancellations within 12 to 2 hours are charged 50% of the scheduled service total.
- Cancellations within 2 hours or no-shows are charged 100% of the scheduled service total.
- Holiday periods: late cancellations and no-shows are charged 100%, without exception.
Repeat offenses
- Frequent late cancellations or no-shows may require a deposit or prepayment and may result in restricted booking access.
Deposits
- Deposits are non-refundable.
- Deposits are applied to your appointment after the service is completed.
- Missed appointments or late cancellations may forfeit deposit credit.
Refunds and service corrections
- No refunds.
- If there is an issue with your service, notify us within 3 days so we can evaluate and correct it if appropriate.
- Requests made after that window will not be honored.
Guest satisfaction guarantee
- We stand behind our work. If a correction is appropriate due to salon service or product error, we may offer a correction within 14 days for full sets.
- All corrections are evaluated in-salon.
- Refill appointments do not include structural corrections unless determined to be salon error.
Age and guest restrictions
- Minimum age for nail enhancements, gel polish, or dip powder: 14.
- Adults only. Infants are not permitted.
- Children brought by guardians must remain calm and respectful. Disruptions may result in service being ended.
Dress code
- Please wear appropriate attire. Clothing that exposes undergarments or excessive skin is not permitted.
Pregnancy advisory
- Some services involve chemical odors. If pregnant, consult your healthcare provider before booking.
- If you prefer a mask, please bring your own.
Outside products and tools
- For hygiene and safety, we use approved salon products and implements only.
- Outside products or tools will not be used.
Personal items
- We are not responsible for lost or damaged personal items. Please leave valuables at home.
Mobile phones
- Please keep phones on silent. Speakerphone, loud conversations, and loud audio are not permitted.
Gratuity
- For services $100 and up or group bookings, an 18% mandatory gratuity may be applied and will be communicated prior to your arrival.